Terms and Conditions
These are the terms and conditions (the “Terms”) that will apply to any purchases you make via our website, www.carpediembeds.co.uk (the “Website”).
Please read these Terms carefully before you buy any products from us. These Terms provide you with information about how we provide the products to you, including how to order the products, how to cancel the contract, what you can do if you have any problems with the products as well as other important information. In case of any questions in regards to Carpe Diem Beds or our Terms please contact us at firstname.lastname@example.org.
ABOUT US AND HOW TO CONTACT US
We are Jensen Skandinavia Limited a company registered in England and Wales. Our company registration number is 3841248 and our registered office is at 1 Bromley Lane, Chislehurst, Kent, BR7 6LH United Kingdom. Our registered VAT number is 753079030. You can contact us by telephoning our customer service team by writing to us at email@example.com.
When you purchase any merchandise or services on www.carpediembeds.co.uk you enter into contract with Jensen Skandinavia Limited.
References to “us”, “our”, “ours” refers to Jensen Skandinavia Limited.
You can contact us using the following information:
Store Opening Hours:
Mon-Fri: 10AM - 6PM
Sat: 10AM - 6PM
Telephone to store:
+44 (0) 20 3982 3252
Carpe Diem Beds Marylebone
15 Wigmore Street
Marylebone, London W1U 1PE, UK
Company registration number:
E-mail address to our store:
Contact our customer service:
OUR CONTRACT WITH YOU & HOW TO PLACE ORDERS WITH US
In order for you to register an account or buy products via our Website (the “Products”), you must be at least 18 years of age. To register an account and purchase products from this Website you must accept these Terms.
These Terms relate to all orders placed by you (the “customer” or “you”) via our Website. By accepting our Terms, you confirm that the data that you have provided is correct. We are committed to protecting your privacy and your personal data as set out in our Privacy Notice below.
The steps for placing an order with us, which will form a legally binding contract between us and you, are as follows:
- You will be guided through the ordering process via the Website, where you will be provided with information about the Products, including all relevant specifications and the total price for the Products. You will also be given the option to select your preferred delivery method, together with a total price for having your Product(s) delivered to you. You will then be given the opportunity to review these Terms and to confirm you are happy to proceed and to commit to pay the relevant price, by clicking the “Pay Now” button. You will then be sent a confirmation e-mail regarding your purchase.
- We will confirm receiving your order via an order confirmation email to the email address that you entered during the moment of purchase. Please verify that your order confirmation matches what you ordered. If it does not match your order, please contact us immediately at firstname.lastname@example.org
- Your order is an offer to buy the Products and we will not have accepted your order until we send you an “order confirmation” email. If we, for any reason, cannot accept your order, we will notify you at the earliest convenience. Once you receive our order confirmation email, a contract is formed between us and you. No order will be accepted until you have paid for your order in full. Payment will be deemed to have been made when we receive your payment into our account.
- We will assign an order number to your order, which you will receive from us when we accept your order. It will help us if you can provide your order number when contacting us about your order.
- Our Website is solely for the promotion of our Products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside of the UK.
- If you wish to make a change to the Product you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Product, the timing of supply, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change, or the consequences of making the change are unacceptable to you, you may want to end the contract.
PRODUCT AVAILABILITY AND DESCIPTIONS OF THE PRODUCTS
We try our best to ensure that all of the information on the Website about the Products and their availability is accurate, but it is possible that the Website contains errors. We reserve the right to make changes to reflect such errors, and to change the information on the Website at any time.
The images of the Products on the Websites are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from the images.
If we are making the Product to measurements you have given us, you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on the Website or by contacting us.
If the Product you have ordered is unavailable, we will let you know at the earliest possible date and will give you information about when it will next be available. You will be entitled to cancel your order and receive a full refund for any amounts you have paid.
HOW WE CAN CHANGE THESE TERMS AND THE PRODUCTS
Minor changes to the Products: We may change the Products:
- To reflect changes in relevant laws and regulatory requirements.
- To implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Product.
More significant changes to the Products or these Terms:
In addition, as you have been informed in the description of the Product on our Website, we may make the following changes to these Terms or the Products, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received:
We reserve the right to make changes to prices and fees due to reasons outside of our control such as currency changes and/or changes in prices of raw material, but this will not affect any orders that we have accepted.
PRICES AND FEES
All prices that are displayed on the Website includes VAT but exclude delivery costs. You can select your preferred delivery method before you place your order, and the total cost of the Products and delivery will be displayed before you click “Pay Now”.
Details of our different delivery options are set out in the section below.
Method of payment
We offer safe payment via credit card payment with services such as Visa, Amex, Mastercard and Diners Club. No card fees are added. We do not save and register sensitive information such as credit card details. Your card number is safely encrypted when making a purchase. We do not accept checks and all payments must be made in pound sterling.
You must pay for your Products in full at the time of order
When you purchase any of our Products on our Website, the full amount must be paid at the moment of purchase, and we will not accept your order until full payment has been received.
It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Products’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a pricing error, we may end the contract and refund you any sums you have paid and require the return of any Products provided to you.
We deliver Products to you through different methods depending on the particular Products you have purchased and any particular services that you might have included. Full details will be confirmed at the time you place your order.
If you purchased any accessory from us we will deliver directly to your home with DPD. We offer free delivery for all our accessories.
Beds, Headboards, Mattresses, Tables & Toppers
Beds, headboards, tables, mattresses and toppers will be delivered to you via our assigned delivery partner. You have the option to choose from the different delivery methods specified below.
- Standard Delivery
Home delivery option suitable for mattress toppers, bedroom furniture and small accessories. Not suitable for beds as this requires additional manual handling.
Cost: 40 GBP
- Silver Delivery
When your bed has arrived at a local terminal, you will be contacted by our delivery partner to decide upon the time and date of your delivery. You will then be contacted approximately 30 minutes prior to the carrier arriving at your home (in accordance to agreed time and date). Two (2) people will carry in the bed to the specified room and assemble the bed for you.
Cost: 200 GBP
- Gold Delivery
When your bed has arrived at a local terminal, you will be contacted by our delivery partner to decide upon the time and date of your delivery. You will then be contacted approximately 30 minutes prior to the carrier arriving at your home (in accordance to agreed time and date). Two (2) people will carry in the bed to the room that you desire and assemble the bed/beds for you and then dispose your old bed (please note that the disposal pertains only to the bed, not to headboards or other bedroom furniture).
Cost: 240 GBP
- Diamond Delivery
Our Diamond Delivery service is only available if you have purchased an adjustable bed from us. Once your bed has arrived at a local terminal, our delivery partner will contact you to decide upon a time and date of your delivery. You will then be contacted approximately 30 minutes prior to the carrier arriving at your home (in accordance to agreed time and date). Two (2) people will carry in the bed/beds to the room that you desire and assemble the bed for you. They will also provide you with a demonstration of how to use your new adjustable bed. Included in this delivery service is also the disposal of your old bed (please note that the disposal pertains only to the bed, not to headboards or other bedroom furniture).
Cost: 275 GBP
Delivery time concerning our beds, headboards and luxury toppers is approximately 7 - 8 weeks.
Delivery time for additional products is approximately 2 - 10 days, if the Product is in stock. The time for delivery will be confirmed at the time you receive your order confirmation.
We will let you know if there will be any delays in when we will deliver your Products to you, and we will inform you about its status.
In the event of failure to deliver on time
You have legal rights in the event of late Products delivery. If we miss the delivery date for any Products, then you may treat the contract as at an end if and only if any of the following apply:
- We have refused to deliver the Products;
- Delivery within the delivery time was essential (taking into account all the relevant circumstances); or
- You told us before we accepted your order that delivery within the delivery date was essential.
If you do not wish to treat the contract as at an end straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must fall within reasonable expectations, and you can treat the contract as at an end when and if we do not meet the new deadline. If you do choose to treat the contract as at an end for late delivery, then you can cancel your order for any of the Products and reject Products that have been delivered.
If you wish, you can reject or cancel the order for some of the Products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the Products have been delivered to you, you must either return them or allow us to collect them from you. We will pay the cost of postage or collection. Please call our customer service for a return label or to arrange collection.
When you own the Products and when you become responsible for them
A Product will be your responsibility from the time we deliver the Product to the address you gave us or a carrier organized by you collects it from us. You will own the Product once we have received payment in full.
Your obligation to provide us with relevant information
We may need certain information from you so that we can supply the Products to you. If so, this will have been stated in the description of the Products on our Website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not providing us with the information we need within a reasonable time of us asking for it.
If you have asked to collect the Products from our premises, you can collect them from us at any time during our working hours.
If no one is available at your address to take delivery and the Products cannot be posted, we will leave you a note informing you of how to re-arrange delivery, or collect the Products from our local depot.
If you do not allow us access to your property to perform the services as arranged, and you do not have a good reason for this, we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property, we may end the contract.
YOUR LEGAL RIGHT TO WITHDRAW
As you have purchased Products online via our Website, you have a legal right to cancel your order without giving a reason if you do so within 14 days of having the Products delivered to you (or before at any time from when we accepted your order until the expiry of the 14 day period).
When you do not have a right to withdraw
Our beds and headboards are so called “made-to-order” products. As these products are especially manufactured based on your personal specifications, they cannot be cancelled.
Right to withdraw will not be valid for products with broken packaging that cannot be properly returned due to health and hygiene reasons. This includes products such as covers, pillows, mattress protectors, toppers, duvets, sheets and similar products and the Website will identify these products before you place your order. If a product of this sort has been sealed, you may not open if you want to exercise your right to withdraw.
However, your right to withdraw remains valid when you purchase products such as accessories like decoration pillows, scented candles, bed legs, and our topper “Prestige”. If you would like to exercise your right to withdraw in relation to such products, please contact our customer service.
Whilst you will not have a right to cancel without giving a reason for these products, please see below for how you can cancel your contract because of a mistake on our part.
How to cancel
To exercise your legal right to withdraw (where applicable), please contact us to tell us that you have changed your mind. You can use the model cancellation provided at the end of these terms, but you are not obliged to do so. You should include the return slip that is included in the delivery. Furthermore, we ask you to return the Product in its original packaging. When you return the Product it should be unused and have all product labels and tags still there.
Where you have a right to withdraw, we will pay you back 100% of the amount that you paid for the Products and the cost of our standard delivery. We will refund you the price you paid using the method you used for payment. We may make deductions from the price, as described below:
- We may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount for the damage.
- The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
Refunds will be made at the earliest possible convenience. If the Products are being returned by you, your refund will be made within 14 days from the day we receive the Product back, or if earlier, the day on which you provide us with evidence that you have sent the Product back to us. In all other cases, your refund will be made within 14 days of your notification of order cancellation/return.
Only products that have been purchased in our store can be returned via the store.
IF THERE IS A PROBLEM WITH YOUR PRODUCT
All the beds and headboards that we sell in the UK have been approved by British standards (e.g. passed flammability test). Information concerning quality terms are always included with our beds and headboards. If you have any additional questions do not hesitate to contact our customer support.
We have a legal obligation to supply Products that are in conformity with this contract. The Consumer Rights Act 2015 says that goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product, your legal rights entitle you to the following:
- Up to 30 days: if your Products are faulty, then you can get an immediate refund.
- Up to six months: if your Products cannot be repaired or replaced, then you are entitled to a full refund, in most cases.
- Up to six years: if your Products do not last a reasonable length of time you may be entitled to some money back.
If you wish to exercise your legal rights to reject Products you must either return them to us or post them back (or if they are not suitable for posting) allow us to collect them from you. We will pay the cost of postage or collection. Please contact us to arrange a collection or to receive a return email. We will also pay for the cost of returning products if you are ending the contract because we have told you of an upcoming change, an error in pricing or description, a delay in delivery. If you wish to return a product for any other reason where you do not have a legal right to do so, you will need to pay for the costs of return.
We will refund any sums due to you by the method you used for the original payment, and we may be entitled to make deductions.
Please note that if you were to discover anything of fault with the Product(s) you have bought, regardless if it is discovered in direct relation to the delivery or at a later stage, it is important that you report the damage to us within a reasonable time frame. We therefore encourage you to inspect the Product(s) upon delivery and to let the courier take it back and ask them to have it reviewed. However, this does not affect your legal rights.
OUR ADDITIONAL GOODWILL WARRANTY
Carpe Diem Beds offers you a 25-year warranty in regards to faulty frames and/or pocket-spring breaks as well as a 5-year warranty on motorized parts of our adjustable beds. Full details will be provided to you with your Product. This warranty is provided in addition to your legal rights described above.
All Products that we sell have a manual in English.
WHERE WE MAY SUSPEND THE SUPPLY OF THE PRODUCTS TO YOU.
We may have to suspend the supply of a Product to:
- Deal with technical problems or make minor technical changes;
- Update the Product to reflect changes in relevant laws or regulatory requirements
- Make changes to the Product as requested by you or notified to us by you.
We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency. You can contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 20 days and we will refund any sums you have paid in advance for the Product in respect of the period after you end the contract.
HOW YOU CAN END THIS CONTRACT
If you are ending this contract for any of the reasons set out below, the contract will end immediately and we will refund you in full for any Products that have not been provided, and you may also be entitled to compensation. The reasons are:
- We have told you about an upcoming change to the Product or these Terms which you do not agree to;
- We have suspended supply of the Product for technical reasons, or notify you we are going to suspend supply for technical reasons, in each case for more than  months;
- You have a legal right to end the contract because of something we have done wrong.
Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may be required to pay us compensation. The contract will have been completed once you receive the Products from us. If you want to end the contract before it is completed, where we are not at fault and you have not changed your mind, just contact us to let us know
OUR LIABILITY TO YOU
These Terms do not limit or exclude in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, for breach of your legal rights or for defective products under the Consumer Protection Act 1987.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaching this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If you are purchasing the Products from us as a business, to the fullest extent permissible by applicable law, we disclaim all warranties, express or implied.
Nothing in these Terms affects your legal rights as a consumer. If you need more information about your legal rights, you may contact your local trading standards or visit the Competition and Markets Authority’s website for further information.
If you have any problems with your Products, please contact our Customer Support team.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.
OTHER IMPORTANT TERMS
We always report to the police any attempt of fraud or data breach. We reserve the right to decline or stop your purchase in case of any suspected fraud, data breach and/or other sort of abuse of our site. For more information in regards to how we process your personal data, please see our privacy notice.
If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
These Terms and other notices elsewhere on the Website contain the whole agreement between us and you relating to the supply of the Products. No other terms or conditions will form part of our contract.
This contract is between you and us. Only you and we have any rights to enforce any term of the contract formed between us.
Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of you breaching this contract, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you at a later date.
We may transfer our rights and obligations under these Terms to another organisation. We will always tell you if this happens and we will ensure that the transfer will not affect your rights under the contract.
These Terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.
MODEL CANCELLATION FORM
(complete and return this form only if you wish to withdraw from the contract)
To [TRADER’S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND EMAIL ADDRESS TO BE INSERTED BY THE TRADER]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*],
Ordered on [*],
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper),
1. PURPOSES AND CONTENT
Hilding Anders Sweden AB (“we”) are committed to protecting your privacy and your personal data. This privacy notice describes how we process and use the personal data that we receive from you when you visit and use this website and how you can contact us if you have additional questions regarding our processing of your personal data.
2. WHAT PERSONAL DATA WILL BE PROCESSED AND WHY?
2.1 We collect and process your name, address, telephone number, email, and IP address that you submit in order to keep you informed about Carpe Diem Beds.
2.2 We also collect and process your name, address, telephone number, email, and IP address as well as contact and delivery details as well as financial information concerning your online product payments when you submit it (a) as part of your account details and/or (b) in connection with your requests for, or purchase of, products on our website.
2.3 In addition to the abovementioned use and purposes, we may also use your personal data to administrate and improve this website, for our internal records, for statistical analysis and to complete your product orders and/or to contact you regarding sales and as a part of our customer relation procedures.
2.4 Some information that we ask you to provide is mandatory and purpose is to ensure our functionalities work while navigating the site and adding products to the cart. The consequence of not providing this information is that the site can not function. This information is not personal and only related to on-site behaviour.
3. WHAT IS THE LEGAL BASIS FOR PROCESSING OF YOUR PERSONAL DATA?
3.1 The processing of your personal data for the purpose 2.1-2.2 above is based on Hilding Anders Sweden AB’s legitimate interest as a company in improving the website’s functionality, information and advertisements to visits and in analysing statistics.
3.2 The processing of your personal data for purposes 2.2 in section 2 above is also based on the fact that the processing it necessary for us to be able to fulfil an agreement with you should you choose to purchase any products or services on our website.
4. WHO HAS ACCESS TO YOUR PERSONAL DATA?
4.1 We have implemented appropriate technical and organisational measures to protect your personal data against loss, unlawful access, etc. The number of persons with access to your personal data is limited and only individuals associated with Hilding Anders Sweden AB that need to process your personal data will have access to your personal data.
4.2 We will share your personal data with companies within the Hilding Anders Group to be able to complete orders and optimise the online experience. We will also share your personal data with suppliers and partners that carry out services on our behalf such as BigCommerce our webstore platform provider, Voyado AB for email correspondence and E2X for system integration with inventory and production and Adyen for completing payments.
5. FOR HOW LONG IS YOUR PERSONAL DATA STORED?
We store the personal data as long as it is necessary to fulfil the purpose for which the personal data has been collected. This means that we delete your personal data when such data is no longer necessary to process a request, an order or to administrate your account or our client relationship. Statistics which have been anonymised may be saved thereafter.
6. WHAT ARE YOUR RIGHTS?
6.1 Hilding Anders Sweden AB, reg. no. 556289-7941, address Kommendörsgatan 3A, 281 35, Hässleholm, Sverige is the controller of the processing of your personal data. This means that we are responsible for your personal data being processed correctly and in accordance with applicable laws. Peter Sturm is the Data Protection Officer and can be contacted at email@example.com.
6.2 You are entitled to know what personal data we are processing regarding you, and you can request a copy of such data. You are entitled to have incorrect personal data regarding you corrected, and in some cases you may request that we delete your personal data (if, for example, the personal data is no longer necessary in order to fulfil an agreement with you). If you have given your consent to processing of your personal data for an explicit purpose you may always withdraw your consent. If you want to withdraw your consent, you may contact us through the contact information provided in Section 6.3. You also have the right to object to certain processing of your personal data, and request that the processing of your personal data be limited. Please note that limitation or deletion of your personal data may result in us not being able to fulfil our obligations under an agreement with you. You are also entitled to extract your personal data in a machine-readable format and to transfer the personal data to another controller.
6.3 If you have questions regarding how we process personal data concerning you or wish to exercise your rights in accordance with Section 6.2, you are most welcome to contact us at firstname.lastname@example.org mail.
6.4 If you have any objections to or complaints about the way we process your personal data, you have the right to lodge a complaint with the relevant data protection supervisory authority.
If any changes are made concerning the processing of your personal data, we will inform you by publishing an updated version of this privacy notice on carpediembeds.co.uk
8.1 What is a cookie?
A ‘cookie’ is a small text file containing information which is stored on your computer. Cookies are only used for technical reasons and to facilitate your use of a website. One type of cookie, a “permanent cookie”, will save a file on your computer for a long time. It can thereafter be used to customise this website based on the user’s choices and preferences. Another common type of cookie is the “session cookie”. When you visit a website, session cookies are sent between your computer and the server to collect information. Session cookies are not saved once you close your web browser. For more information about how cookies work, please be referred to www.allaboutcookies.org.
8.2 What cookies are used on Carpediembeds.co.uk?
If you do not wish to accept cookies you can change your web browser’s settings to automatically deny the storage of cookies or to inform you when a website wants to store cookies on your computer. Previously stored cookies can also be deleted through the web browser (for more on this see below under Section 8.6). Please note that certain areas and functions on this website require cookies and may not function if cookies are deleted or declined.
8.5 How can you delete cookies that are already saved?
If you are using a PC and an updated browser and wish to remove the cookies that are already on your equipment, you can press CTRL, SHIFT and DELETE simultaneously. You can find the support pages for the most commonly used browsers here:
• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Flash cookies
9. SOCIAL MEDIA AND WIDGETS