We deliver Products to you through different methods depending on the particular Products you have purchased and any particular services that you might have included. Full details will be confirmed at the time you place your order.
If you purchased any accessory from us we will deliver directly to your home with DPD.
Beds, Headboards & Toppers
Beds, headboards and toppers will be delivered to you via our assigned delivery partner. You have the option to choose from the different delivery methods specified below.
- Silver Delivery
When your bed has arrived at a local terminal, you will be contacted by our delivery partner to decide upon the time and date of your delivery. You will then be contacted approximately 30 minutes prior to the carrier arriving at your home (in accordance to agreed time and date). Two (2) people will carry in the bed to the specified room and assemble the bed for you.
Cost: 200 GBP
- Gold Delivery
When your bed has arrived at a local terminal, you will be contacted by our delivery partner to decide upon the time and date of your delivery. You will then be contacted approximately 30 minutes prior to the carrier arriving at your home (in accordance to agreed time and date). Two (2) people will carry in the bed to the room that you desire and assemble the bed/beds for you and then dispose your old bed.
Cost: 240 GBP
- Diamond Delivery
Our Diamond Delivery service is only available if you have purchased an adjustable bed from us. Once your bed has arrived at a local terminal, our delivery partner will contact you to decide upon a time and date of your delivery. You will then be contacted approximately 30 minutes prior to the carrier arriving at your home (in accordance to agreed time and date). Two (2) people will carry in the bed/beds to the room that you desire and assemble the bed for you. They will also provide you with a demonstration of how to use your new adjustable bed. Included in this delivery service is also the disposal of your old bed.
Cost: 275 GBP
Delivery time concerning our beds, headboards and luxury toppers is approximately 4-6 weeks.
Delivery time for additional products is approximately 2 - 10 days, if the Product is in stock. The time for delivery will be confirmed at the time you receive your order confirmation.
We will let you know if there will be any delays in when we will deliver your Products to you, and we will inform you about its status.
In the event of failure to deliver on time
You have legal rights in the event of late Products delivery. If we miss the delivery date for any Products, then you may treat the contract as at an end if and only if any of the following apply:
- we have refused to deliver the Products;
- delivery within the delivery time was essential (taking into account all the relevant circumstances); or
- you told us before we accepted your order that delivery within the delivery date was essential.
If you do not wish to treat the contract as at an end straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must fall within reasonable expectations, and you can treat the contract as at an end when and if we do not meet the new deadline. If you do choose to treat the contract as at an end for late delivery, then you can cancel your order for any of the Products and reject Products that have been delivered.
If you wish, you can reject or cancel the order for some of the Products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the Products have been delivered to you, you must either return them or allow us to collect them from you. We will pay the cost of postage or collection. Please call our customer service for a return label or to arrange collection.
When you own the Products and when you become responsible for them
A Product will be your responsibility from the time we deliver the Product to the address you gave us or a carrier organized by you collects it from us. You will own the Product once we have received payment in full.
Your obligation to provide us with relevant information
We may need certain information from you so that we can supply the Products to you. If so, this will have been stated in the description of the Products on our Website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not providing us with the information we need within a reasonable time of us asking for it.
If you have asked to collect the Products from our premises, you can collect them from us at any time during our working hours (see above).
If no one is available at your address to take delivery and the Products cannot be posted, we will leave you a note informing you of how to re-arrange delivery, or collect the Products from our local depot.
If you do not allow us access to your property to perform the services as arranged, and you do not have a good reason for this, we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property, we may end the contract.